Exterior property photography of a modern two-story house. The home is situated in a well-maintained suburban setting with lush landscaping.

Welcome Home to Quality Support

Congratulations on your new home! We are thrilled that your builder has partnered with ProHome of Nebraska to ensure your investment is protected and your transition is seamless.

Consider ProHome your dedicated single point of contact. Whether you have routine warranty questions or face a home emergency, our team is here to provide the guidance you need, when you need it.

Our mission is to help you truly understand and care for your new home, giving you complete peace of mind.

Homeowner Resources

Second & Third Walkthrough Instructions

Claim Entry / Login

Contact ProHome of Nebraska to schedule your 30-day or 11-month walkthroughs and activate your online portal.

Seasonal Home Tips

Warmer Weather Prep

Turn humidifier humidistat dial to OFF until you use the furnace again.
Turn the humidifier duct damper to the SUMMER position until you use the furnace again.
Once outside temps reach about 75°F, test your AC to be sure it’s working.
Gently rinse the exterior fins of the outdoor AC unit with a garden hose.
Check the furnace filter monthly and replace it if dirty.

Colder Weather Prep & Safety

Check your furnace before cold weather; check the filter monthly and replace if dirty.
Winterize your sprinkler system to protect it from freezing.
Disconnect all hoses from outdoor spigots before freezing temps.
Turn your humidifier ON when you turn your furnace on and set it per instructions.
On very cold days/nights, open under‑sink cabinet doors on exterior walls.

Fireplace Tips

Make sure the gas is ON for the fireplace (if the knob is in line with the pipe, the gas is on).
Flip the switch OFF, wait about a minute, then turn it back ON. It may take several tries if there is air in the line, especially the first time you use the fireplace or at the start of each winter.
The first time you run your fireplace, you may notice an odor that should burn off after it has been running for a few hours. If the smell seems strong, run your ceiling fans and open a window or two to increase airflow and help clear it.

Snow in the Attic

Wind-blown snow through roof vents is common in extreme weather. Roofers recommend placing plastic tubs where snow accumulates to catch meltwater and help prevent ceiling stains.
You may also consider Snowblockers as a DIY option (builder does not provide or install).

Urgent Service Requests

Examples of emergencies you should immediately report using the ProHome Emergency Assistance Number:

Total Electrical Outage: Please ensure that this is not an electrical grid issue by contacting your electrical provider before reporting this situation to ProHome.
Total Loss of Heat: Applicable when the outside temperature is below 45 degrees Fahrenheit.
Gas Leak: If you have or suspect a gas leak, LEAVE YOUR HOME IMMEDIATELY and do not use the phone in your home. Contact your utility company and then ProHome.
Water Leak Requiring Main Water Shut-Off Valve to be Turned Off
Non-Operable Exterior Passage Door or Lock

Unless you believe that you or your home are in imminent danger and if you can safely do so, please attempt the following common fixes for the problems outlined below before calling the ProHome Emergency Assistance number.

Heating and Cooling

Breaker Box: Check for a breaker that may need resetting. A tripped breaker must be turned all the way off and then back to reset.
Thermostat Setting: To cool the home, the system switch must be on “AC” and the fan switch should be on “Auto”. To heat the home, the system switch must be on “Heat” and the fan switch should be on “Auto”.
Pilot Light: If the pilot light is out, follow instructions to re-light. Ensure gas valve is in “On” position.
Bottom Cover: Furnace fan will not operate if the bottom cover panel is not properly closed.
Manual Electric Switch “On”: Located on the side or near the furnace.
Heat Pumps: Switching to auxiliary heat may be required in very cold weather.

Plumbing, Gas or Water Leaks

Gas Leaks: If you suspect a leak, LEAVE IMMEDIATELY. Report to local company first, then ProHome.
Water Leaks: Immediately collect water to prevent damage. A leak is an emergency, contact ProHome immediately.
Water Shut-Off Valves: Individual valves are behind toilets/under sinks. Use to isolate leaks.
Home Main Water Shut-Off: Located in basement or crawl space on wall nearest street.
Exterior Water Shut-Off: Located outside in front near the street.

Electrical

Breaker Box: Always check main and individual breakers. Tripped breakers addressed during business hours.
GFCI and AFCI Switches: Check all switches prior to calling. Tripped switches addressed during business hours.